Case study
Challenges■
CITF (Collaboration Innovation Technology Forum) is the UK’s leading membership organisation for technology professionals at enterprise, academia, charities and the public sector organisations.
Managing main business activities such as membership and events using Microsoft Excel spreadsheets had become cumbersome. In addition to the challenges maintaining data quality, this method of working also created unnecessary administration overheads.
Sending reports of benefits received by members was also resource intensive.
CITF needed the ability to:
- Manage membership and renewals
- Report on member benefits
- Organise events
- Improve team collaboration
- Implement robust data management
“delivering membership services is now much more
efficient”
CITF is the UK’s leading membership organisation for technology professionals at enterprise, academia, charities and the public sector organisations.
Managing main business activities such as Membership and Events using Microsoft Excel spreadsheets had become cumbersome. In addition to the challenges maintaining data quality, this method of working also created unnecessary administration overheads.This method of working also created unnecessary administration overheads.
Sending reports of benefits received by members was also resource intensive
CITF needed the ability to:
- Manage membership and renewals
- Report on member benefits
- Organise events
- Improve team collaboration
- Implement robust data management
“delivering membership services is now much more
efficient”
“CRM-UK have helped us to run our business more efficiently. It is now much easier to manage events and report on member activity. We now deliver our membership services much more efficiently and have strengthened the relationship with our members.”
Nici Ward, Project Manager
Collaboration Innovation Technology Forum
The solution■
CRM-UK spent time with CITF to understand the business goals and current processes. We worked with CITF to streamline the management of membership and events organised for our members. In addition our CRM has improved the collaboration between team members.
Customisation
Membership management and event organisation
Integration
Integrated with AWS (Amazon Web Services)
ROI
CRM-UK have made managing membership services much more efficient
Automated reports are also produced using data integrated from AWS (Amazon Web Services). CRM-UK have enabled us to deliver:
Easy management of membership and renewals
Automatic reports on the benefit’s members receive
Robust and efficient data management
CRM-UK spent time with CITF to understand the business goals and current processes. We worked with CITF to streamline the management of membership and events organised for our members. In addition our CRM has improved the collaboration between team members.
Customisation
Membership management and event organisation
Integration
Integrated with AWS (Amazon Web Services)
ROI
CRM-UK have made managing membership services much more efficient
Automated reports are also produced using data integrated from AWS (Amazon Web Services). CRM-UK have enabled us to deliver:
Easy management of membership and renewals.
Automatic reports on the benefit’s members receive such as resources accessed and events attended
Event management capability
The results■
AWS web service integration
membership
management
automated
member benefit reporting
Where to find us
Our offices are right in the centre of the UK off Junction 11 on the M40. This gives us easy access to all of our customers in the event of an on-site visit.
Address:
Bloxham Mill Business Centre
Barford Road, Bloxham, Banbury
Oxfordshire OX15 4FF
Phone: 01295 722826
Email: sales@crm-uk.com
Business Hours: 09:00-17:30 Monday to Friday