Complete customer view■

Ensure customer success.  Quickly and easily see a comprehensive view of your key accounts and contacts for your whole team.  No separate Sales data in a CRM and Customer Service, finance or customer success data somewhere else.

Automatically track communication and sync with Microsoft Outlook to provide a collaborative view of accounts and contacts.

Create custom personalised view for customer service to see all the relevant interactions with your customers, from all the relevant business functions.  Save valuable time calling and emailing colleagues to get the information you need to easily make your customers happy.

Asset management■

Manage IT Assets, inventory and service contracts easily from one place.

Set up a personalised view especially for your inhouse support team to easily track and proactively manage.

Integrate■

Integrate with your website or customer portal to let your customers raise tickets online and view service information.

Or if you already have a Customer Service system, integrate to give your sales, accounts customer service team a complete view of customer interactions.

Complete customer view■

Ensure customer success. Quickly and easily see a comprehensive view of your key accounts and contacts for your whole team.  No separate Sales data in a CRM and Customer Service, finance or customer success data somewhere else.

Automatically track communication and sync with outlook to provide a collaborative view of accounts and contacts.

Create custom personalised view for customer service to see all the relevant interactions with your customers, from all the relevant business functions.  Save valuable time calling and emailing colleagues to get the information you need to make customers happy, quickly and easily.

Multi-channel communication■

Give your customers and staff a choice of communication channels.  Automatically track email or integrate with messaging services like twitter, facebook, SMS or live chat.

Support ticketing■

Prioritise support tickets for faster resolution and set up workflows to automate responses.  Track all communications and response time against tickets raised or the Service Level agreement.

See all key events from all colleagues in one place.

Asset management■

Manage IT Assets, inventory and service contracts easily from one place.

Set up a personalised view especially for your inhouse support team to easily track and workflow reminders to proactively manage.

Integrate■

Integrate with your website or customer portal to let your customers raise tickets online and view service information.

Or if you already have a Customer Service system, integrate to give your sales, accounts customer service team a complete view of customer interactions.