Case study
Challenges■
Migration from a legacy CRM
Norbar Torque Tools Ltd is an expert manufacturer of torque tools, measuring and calibration equipment. Norbar needed to upgrade from a legacy CRM system as the upgrade process was too onerous. Norbar were looking for a modern reliable CRM solution that could support the businesses growth strategy. Key challenges included:
- System maintenance: The legacy CRM system required a complete migrate to install the latest version.
- Configurability: Norbar required a flexible solution to manage a complex pricing structure in multiple currencies.
- Integration needs: Integration with Norbar’s ERP system, to provide the necessary sales capability was essential.
- Ease of use: There was an opportunity to improve user adoption through improved ease of use.
- Support: Norbar needed a company that could provide responsive end user and configuration support.
“CRM-UK provide excellent customer support”
Migration from a legacy CRM
Norbar Torque Tools Ltd is an expert manufacturer of torque tools, measuring and calibration equipment. Norbar needed to upgrade from a legacy CRM system as the upgrade process was too onerous. Norbar were looking for a modern reliable CRM solution that could support the businesses growth strategy. Key challenges included:
- System maintenance: The legacy CRM system required a complete migrate to install the latest version.
- Configurability: Norbar required a flexible solution to manage a complex pricing structure in multiple currencies.
- Integration needs: Integration with Norbar’s ERP system, to provide the necessary sales capability was essential.
- Ease of use: There was an opportunity to improve user adoption through improved ease of use.
- Support: Norbar needed a company that could provide responsive end user and configuration support.
“CRM-UK provide excellent customer support”
“CRM-UK provide excellent customer support. theCRM really does deliver exactly what we need.”
Karen Hantke, Supply Chain Manager
Norbar Torque Tools Ltd
The results■
By moving to CRM-UK’s modern CRM solution, Norbar gained:
- Responsive, expert support that resolves issues quickly and effectively.
- Ease of use with a system that makes it easier to manage sales and pricing.
- Configurability enabling Norbar to quickly to make changes in house.
- Modern CRM that is fully maintained and upgraded without the need for resource intensive migrations.
- ERP Integration, seamlessly providing the sales capability required.
CRM-UK’s solution has transformed how Norbar manages sales, providing a platform for growth, efficiency, and long-term success.
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- We will take 5 minutes to understand how you currently manage projects and quotes
- We will show you what that looks like inside CRM-UK
- You will leave knowing whether it is a good fit - no obligation either way