Case study
Challenges■
Cyclists Fighting Cancer (CFC) is a registered charity founded in 2005 by our CEO Mike Grisenthwaite after his own five year battle with blood cancer. CFC provide a unique and highly effective way of helping kids with cancer through activity and exercise.
CFC urgently needed a modern, secure and reliable system that would support the charities growth. The existing systems presented several obstacles that hindered efficiency and customer service. Key challenges included:
- Managing Service User Applications: CFC needed a secure and reliable solution for patients to securely make applications online. The team needed the functionality to manage a multi stage application, the associated funding, bicycle stock and ordering, tracking application progress, emails with the patients and a solution to manage the communications.
- Job Scheduling: With four regional shops in Cheltenham, London, Manchester and Stratford upon Avon scheduling jobs across teams to build and deliver bikes was increasingly challenging.
- Collaboration limitations: Existing systems lacked the functionality to manage tasks effectively, the CFC team needed the ability to scale with more effective collaboration across teams.
- Email tracking: Teams had no visibility of email communications, making it difficult to share updates or monitor customer interactions.
- Ease of use: Complex processes, such as multiple quote templates to manage currencies, needed simplification.
- Security: CFC manage sensitive patient information needed to be confident that data is secure.
“…one of the reasons for selecting
CRM-UK was our trust in you and your team.”
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Cyclists Fighting Cancer (CFC) is a registered charity founded in 2005 by our CEO Mike Grisenthwaite after his own five year battle with blood cancer. CFC provide a unique and highly effective way of helping kids with cancer through activity and exercise.
CFC urgently needed a modern, secure and reliable system that would support the charities growth. The existing systems presented several obstacles that hindered efficiency and customer service. Key challenges included:
- Managing Service User Applications: CFC needed a secure and reliable solution for patients to securely make applications online. The team needed the functionality to manage a multi stage application, the associated funding, bicycle stock and ordering, tracking application progress, emails with the patients and a solution to manage the communications.
- Job Scheduling: With four regional shops in Cheltenham, London, Manchester and Stratford upon Avon scheduling jobs across teams to build and deliver bikes was increasingly challenging.
- Collaboration limitations: Existing systems lacked the functionality to manage tasks effectively, the CFC team needed the ability to scale with more effective collaboration across teams.
- Email tracking: Teams had no visibility of email communications, making it difficult to share updates or monitor customer interactions.
- Ease of use: Complex processes, such as multiple quote templates to manage currencies, needed simplification.
- Security: CFC manage sensitive patient information needed to be confident that data is secure.
“theCRM helps us collaborate as a team.”
“theCRM helps us to collaborate better as a team. Applications, Bike information and Job Scheduling all in one place.”
Mike Grisenthwaite, CEO and Founder
Cyclists Fighting Cancer
The solution■
Cyclists Fighting Cancer partnered with CRM-UK to configure the CRM exactly to the charities needs.
- Application Management
theCRM’s website form functionality made light work of creating a multistage online application from. The application is then easily linked with all emails, funding, bikes and relevant information.
- Job Scheduling
theCRM’s Job Scheduler was configured so the team can easily see availability and schedule bike builds in the CFC’s workshops and deliveries across the UK.
- Collaborative Email Tracking
With built-in Office 365 integration, emails are now automatically tracked and linked to relevant records such as projects. This ensures full visibility of communications and enables seamless collaboration across teams.
- Secure Robust and Reliable
theCRM is hosted in CRM-UK’s ISO27001-accredited, high-security data centre, ensuring exceptional uptime and availability. This provided CFC with the dependable platform they required to operate without disruption.
- Outstanding Customer Service
CRM-UK delivers responsive, expert support directly through accessible email and phone channels. Unlike the previous provider, all assistance is provided by experienced CRM specialists based in the UK, giving CFC confidence and peace of mind.
theCRM empowers CFC’s teams to manage tasks effectively, set proactive activities, and monitor progress in real time. This enables better teamwork, ensures tasks are followed up, and supports a more organised and proactive approach to project delivery.
Cyclists Fighting Cancer partnered with CRM-UK to configure the CRM exactly to the charities needs.
- Application Management
theCRM’s website form functionality made light work of creating a multistage online application from. The application is then easily linked with all emails, funding, bikes and relevant information.
- Job Scheduling
theCRM’s Job Scheduler was configured so the team can easily see availability and schedule bike builds in the CFC’s workshops and deliveries across the UK.
- Collaborative Email Tracking
With built-in Office 365 integration, emails are now automatically tracked and linked to relevant records such as projects. This ensures full visibility of communications and enables seamless collaboration across teams.
- Secure Robust and Reliable
TheCRM is hosted in CRM-UK’s ISO27001-accredited, high-security data centre, ensuring exceptional uptime and availability. This provided CFC with the dependable platform they required to operate without disruption.
- Outstanding Customer Service
CRM-UK delivers responsive, expert support directly through accessible email and phone channels. Unlike the previous provider, all assistance is provided by experienced CRM specialists based in the UK, giving CFC confidence and peace of mind.
theCRM empowers CFC’s teams to manage tasks effectively, set proactive activities, and monitor progress in real time. This enables better teamwork, ensures tasks are followed up, and supports a more organised and proactive approach to project delivery.
The results■
A highly personalised system
Job scheduling
Better team collaboration
By moving to CRM-UK’s modern CRM solution, Cyclists Fighting Cancer gained:
- A highly personalised system that made it easy for the team to manage applications, funding and bicycle stock.
- Job scheduling the functionality necessary to manage team availability for the scheduling of workshop time and deliveries.
- Improved collaboration, with visibility across tasks, projects, and communications.
- Streamlined workflows, reducing duplication and saving time.
- Trusted, secure data to supporting confident decision-making.
CRM-UK’s solution has transformed how CFC manages patient applications, providing a platform for growth, efficiency, and long-term success.
Get in touch!
We'd love to help you achieve more■
Here is what to expect:
- We will take 5 minutes to understand how you currently manage projects and quotes
- We will show you what that looks like inside CRM-UK
- You will leave knowing whether it is a good fit - no obligation either way